![]() ![]() I've been using TeamViewer now for over 10 years and the current version today has improved immensely since the previous versions. I was introduced to TeamViewer during the early stages of my career in IT and the software has always delivered when the tough gets going. Once they turn off the ability for TeamViewer 12 to work (which they have done for older versions already), then we'll simply be removing it from our systems. As other solutions have since arisen (like Zoom) that are far less expensive, we do not feel that we will ever renew our TeamViewer license because of this. So, after advertising that our high one-time fee wouldn't require maintenance fees, the new model now requires an annual subscription, and we have been stuck on v12 for the last several years with no ability to get onto a newer version unless we want to spend even more money on the subscription. Sadly, shortly after we bought our expensive, "perpetual, no recurring fees" license and got everything set up, TeamViewer changed the game entirely, switching to a pure subscription model. And even better, they were far cheaper than other solutions at the time, like GoToMyPC, LogMeIn, RAdmin, and others for an environment where you needed to support random users around the globe. The ability to provide "zero-install" links on our web site to allow customers to get us connected to their systems was a huge plus for a remote support environment. ![]() When we chose TeamViewer, they offered a great deal for the money, spending money to buy the software license once with no recurring fees. However, the constant need to upgrade, the inability for older versions to talk to newer versions, and the business practices of selling perpetual licenses one day and forcing people into a subscription model the next is not reassuring. TeamViewer was a great solution that allowed us to easily provide support services to our customers. If the user is not paying attention and hits the button to close the screen share, reconnection is required. On iOS in general, the OS seems to prompt for disconnection very often on some devices (seems like older devices only in my limited experience). When this bug is acting up, the product is almost unusable on affected devices. While the remote screen viewing feature is rock solid on iPhones, the connection seems to be lost very frequently on iPad devices. The device details that the program displays has helped me correct issues that users don't even know they have and suggest updates that users don't even realize that they lack. It works well and maintains a solid, unfaltering connection even when our available alternatives (Zoom, Teams, Skype for Business, Quick Assist for Windows 10) fail. It is rock solid for screen viewing on iPhone, and is really easy to get a user into a support session. I really like how it allows full control over computers and Android devices. I love how easy this program is to use across many device platforms - Windows, Mac, iOS, and Android. ![]() Several of my users have started using it with their own family and friends once they saw how easy the program is to set up and use. I highly recommend TeamViewer - I had recommended it to several counterparts at peer firms, and have started to use the personal version with my own computers. ![]() If there is any part that can be improved on the software side, I would like to see it improved. Some people say it would have been faster if they had taken more time. This depends on the specifications of the machine and the network environment of each machine, but the operation is slow and not comfortable to handle. I mainly use it to connect to company computers when I work from home and need some material that I don't have stored in the cloud. Since the connection can be initiated simply by making use of the "ID" and "password", it is possible to connect to work computers with a sense of speed. It can be started without any particular configuration of the target terminal. This reduces stress in people on both sides and saves time and resources. A case that used to take an hour to resolve a problem can now be completed in less than 10 minutes. Still, mostly it was a job where "experience matters", but after introducing TeamViewer, anyone with some knowledge can support and do everything remotely. The two parties shared the same relationship. In my job, I support marketing teams and designers in troubleshooting, but in the past, I used to give instructions over the phone while imagining the other party's situation. ![]()
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